Return & Refund Policy

Digital Products and Online Courses

This covers digital products and self-led online courses, such as the Barefoot Roadmap and our holistic health coaching courses. These are delivered to you straight away and cannot be returned once accessed, so they are non-refundable once you have been given access to the materials.

When you buy a digital product or course, you are asked to agree to immediate access and to acknowledge that, by doing so, you give up the 14-day cancellation right described in section 5. If you have not yet opened or accessed any of the materials and you are still within the 14-day period, you may cancel for a full refund.

If you experience a genuine technical problem that prevents you from accessing what you bought, please contact us and we will put it right.

Services, Programmes and Coaching

This covers our 1:1 programmes (With Jennie, With Bo, and the Healing Partnership), discovery calls, and any other coaching or consultation sessions. The following applies:

• Any deposit secures your place and the time we set aside for you, and is non-refundable once your place is booked.
• You may reschedule a booked appointment, free of charge, with at least 48 hours’ notice. Appointments cancelled or missed with less than 48 hours’ notice may be charged in full.
• Once a programme has begun, fees for sessions and materials already delivered are non-refundable. If you choose to end a prepaid multi-session programme early, we may, at our discretion, refund a fair portion for sessions not yet delivered.
• If we ever need to cancel or cannot deliver a session, we will reschedule it or refund it in full.

Personalised Reports

Medical astrology reports, and any other written analysis prepared specifically for you, are personalised to your birth details and your individual circumstances. Because they are made for you, they are non-refundable once work has begun, and they are exempt from the 14-day cancellation right described in section 5.

If there is a genuine error in your report, or it has not been delivered, please contact us and we will correct or complete it.

Physical Products

If you purchase a physical product from our store, you may return it within 14 days of receiving it, provided it is unused, undamaged, and in its original packaging. Please contact us first to start a return.

You are responsible for return postage unless the item arrived faulty or incorrect. Once we receive and inspect the returned item, we will refund the purchase price to your original payment method within 14 days. Faulty, damaged, or incorrect items will be refunded or replaced in full, including postage.

Your Statutory Right to Cancel

If you are a consumer in the European Union or the United Kingdom, you usually have a legal right to cancel a distance purchase within 14 days without giving a reason. Some important exceptions apply, including:

• digital content you have agreed to access immediately, once access has begun (see section 1);
• services that have been fully performed with your prior consent; and
• goods that are made to your specifications or are clearly personalised, such as bespoke reports (see section 3).

Where the right applies, you can exercise it by contacting us using the details below within the 14-day period. Nothing in this policy affects your statutory rights.

How to Request a Refund or Return

To request a refund, return, or cancellation, email us at office@thebarefoothealers.com with your order details and the reason for your request. We aim to respond within five working days.

Approved refunds are issued to your original payment method. Payments are processed by Stripe. Once we have approved a refund, the time it takes to appear in your account depends on your bank or card provider.

Separate Brands and Apps

This policy covers purchases made through thebarefoothealers.com only. Some products are offered under their own separate brands and are governed by their own terms and refund policies, not by this one:

• The Medical Astrology Guide (medicalastrologyguide.com) is a separate product under its own branding, offered by Jennie Lowes in association with The Barefoot Healers. Subscriptions and purchases made there are governed by that platform’s own terms.
• The Biodynamic Moon Garden Calendar is offered under its own branding and is governed by its own terms.
• Botanics is a separately trademarked brand. Products bought under the Botanics label are covered by Botanics’ own terms.

For anything bought under those brands, please refer to the terms shown at the point of purchase.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in what we offer or for operational, legal, or regulatory reasons. The date at the top of this page shows when it was last updated, and your continued use of our website and Services after any change constitutes acceptance of the updated policy.